Responsible gambling

At 11Croco Casino, we prioritize responsible gaming practices to ensure our players enjoy their experience while maintaining a safe and healthy relationship with online gaming.

Self-Exclusion

If you feel that your gaming habits are negatively impacting your life or relationships, please consider taking a break from playing. You can do this by:

• Contacting our customer support team via live chat or email
• Using the "Responsible Gaming" link in your account settings

Our self-exclusion feature allows you to block access to your account for a specified period, giving you time to reassess your gaming habits.

Deposit Limits

Set a daily, weekly, or monthly deposit limit to control how much you spend on our platform. To do this:

1. Log in to your account and go to the "Account" section.
2. Click on "Responsible Gaming" and select the "Deposit Limits" tab.
3. Choose the time frame for your limit (daily, weekly, or monthly) and enter the amount you want to set.

Loss Limits

Similar to deposit limits, you can also set loss limits to manage your spending. To do this:

1. Go to the "Account" section in your profile.
2. Click on "Responsible Gaming" and select the "Loss Limits" tab.
3. Choose the time frame for your limit (daily, weekly, or monthly) and enter the amount you want to set.

Session Timeouts

Take regular breaks from gaming with our session timeouts feature. To enable this:

1. Go to the "Account" section in your profile.
2. Click on "Responsible Gaming" and select the "Session Timeouts" tab.
3. Choose the time frame for your timeout (e.g., every hour, every two hours).

External Support Organizations

If you're struggling with problem gaming or want to learn more about responsible gaming practices, we recommend visiting one of our external support organizations:

• GamCare
• GAMSTOP

These resources provide expert advice and support for individuals affected by problem gaming.

Responsible Gaming Tools

We offer a range of responsible gaming tools to help you manage your online gaming experience. These include:

• Reality Check: A tool that provides regular reminders about the time spent playing.
• Chill Out: A feature that blocks access to our website or app for a specified period.

By using these tools, you can maintain control over your gaming habits and ensure that online gaming remains an enjoyable and healthy activity.